Cities, and their residents, are more vulnerable to disaster than they realize. Recent fires and mudslides in San Diego, Riverside, and Ventura Counties and the false missile alert in Hawaii show the technological challenges Cities face during crises. Help the City of San Diego’s Performance & Analytics Department better understand the type, mode and timeliness of data needed by different users, especially residents. In collaboration with DataSD (https://data.sandiego.gov/), we will work with topic experts to understand and work through extreme use cases to better understand data needs, brainstorm usage and behavior challenges, and develop a basic understanding of the infrastructure needs framed in a service blueprint or similar framework. We will have the opportunity to prototype solutions for challenging touchpoints.
This is a 2-part workshop. ‘Solutions’ will become our project briefs for March’s workshop. Our goals: Develop data delivery opportunities. Identify content needs of users, delivery methods and potential backend tools needed.
- Team-based work
- Each team will be assigned a disaster
- Each team has two unique perspectives, resident + official
- Teams must map the two user journeys, in parallel, and identify the interaction points (Before/During/After), mapping customers to services and the data needed along the way.
Existing articles and photos from current events will support accurate user journey mapping.
11:00 – 11:30 Networking
11:30 – 12:00 Introduction
12:00 – 1:00 Team activities
1:00-2:00 Team prototyping
2:00-3:00 Presentation + Q+A
The mission of NewSchool of Architecture and Design is to nurture and inspire design-minded learners. Our philosophy is rooted in design thinking, and we focus on preparation for practice and project based learning.